QUESTIONS & ANSWERS

What happens if I’m late (Missed train, road closures, etc.)

We ask that you leave plenty of time for your journey and check for any road closures/ train delays ahead of time as missed trips cannot be refunded or rescheduled

 

What happens if I am unwell on the day?

We are unable to reschedule seats however tickets are not name allocated and can be passed along to a friend/relative

 

Medical Restrictions

Pregnant passengers and anyone suffering from any medical heart or back conditions unfortunately cannot travel.

 

Can I change the date/time of my trip?

We require a minimum of 7 days notice and all alterations are subject to a £25.00 administration fee

 

How will I know if my trip is subject to the Minimum Passenger Policy?

If your trip is MPN we will contact you the day before your trip and will offer you either an alternative time or a full refund if you have paid by card for your seats. Voucher bookings will be offered a 3 month extension to rebook

 

Will I get wet?

We do not take any water onboard at most you may experience a little spray from the high speed manoeuvres. Providing the weather is good, you will not get wet at all.

 

What happens in bad weather?

We travel in all weathers and provide full waterproof clothing to keep you as dry as possible

 

How fast will I go?

At high speed, our vessels travel at 35Knots (approx 40-45 miles an hour)

 

Travel sickness

We have never had anyone be sick onboard. Travelling on a Speed boat doesn’t give the same motion sickness that causes people to feel unwell.

 

Is there an age or weight restriction

We have a minimum weigh restriction of 15KG (2st 4lb Approx). There is no maximum age or weight & life vests are designed to fit all sizes.

 

Waterproof clothing

Waterproof clothing is providing in wet weather. They include jackets with hoods and trousers.

 

Can I upgrade my ticket / Voucher?

You can upgrade your ticket by calling us in advance and paying the difference

 

Can disabled passengers travel?

Our health and safety regulations states that disabled passengers are able to travel providing they are travelling with a carer and are able to step into the vessel unaided or with the support of their carer.

 

Is there storage at the pier?

We do not have any storage facilities at the pier, however bags no bigger than hand luggage size can be taken on board with you and stored under your feet.

 

Toilet Facilities

There are no toilet facilities at the pier however, just toilets across the road by Westminster gardens at a cost of 50p

 

Expired voucher

If you voucher has expired, providing it is within 3 months of the expiry date you can pay a £25.00 administration fee to reactivate it by 3 months.

 

Can I take my own Photos?

Your own photos can be taken at your own risk. Onboard Shots will be taken by ourselves and high-speed shots are taken by our photographer and will be available for purchase at the pier after the tour.

 

Do I have to print my ticket?

If you are unable to print your ticket you can present your email showing your booking ID on your phone.

 

Parking

There is parking meters along Embankment pier however spaces are limited / There are car parks at both Tower Hill & North Greenwhich (02) charges apply.

 

Can I choose where to sit?

Yes you choose your own seats at boarding