QUESTIONS & ANSWERS

What happens if I’m late (missed train, road closures, etc?)

We ask that you leave plenty of time for your journey & check for any road closures/train delays ahead of time as missed trips cannot be refunded or rescheduled.

 

What happens if I am unwell on the day?

We are unable to refund or reschedule seats however tickets are not name allocated and can be passed along to a friend/relative.

 

Medical Restrictions

Pregnant passengers & anyone suffering from any medical heart or back complaints unfortunately cannot travel.

 

Can I change the date/time of my trip?

We require a minimum of 7 days’ notice and all alterations are subject to a £25.00 administration fee.

 

How will I know if my trip is subject to the Minimum Passenger Policy?

If your trip is MPN we will contact you the day before your trip & will offer you either an alternative time or a full refund if you have paid by card for your seats. Voucher bookings will be offered a 3 month extension to rebook. For same day bookings you may be contacted up to 15 minutes before the trip departs. We will not be responsible for any travel expenses or loss of earnings.

 

Will I get wet?

We do not take any water on board at most, the chances are that you may experience a little spray from the high speed manoeuvres. Providing the weather is good, you will not get wet at all.

 

What happens in bad weather?

We travel in all weathers & provide full waterproof clothing to keep you as dry as possible. All personal belongings must be taken on board with you & nothing can be left at the Pier locations.

 

How fast will I go?

At high speed, our vessels travel at 35Knots – very fast!

 

Travel sickness

We have never had anyone be sick on board. Travelling on a speed boat doesn’t give the same motion sickness that causes people to feel unwell.

 

Is there an age or weight restriction?

We have a minimum weigh restriction of 15KG (2st 4lb Approx). There is no maximum age or weight & life vests are designed to fit all sizes.

Can a child travel without an adult?

Any persons 15 & under must be accompanied by at least 1 adult over 18. Any persons aged 16 & above is classed as an adult and can travel at a guardians discretion & cannot be the responsibility of Thames RIB Experience whilst on board.

 

Waterproof clothing

Waterproof clothing is providing in wet weather. They include jackets with hoods and trousers.

 

Can I upgrade my ticket / Voucher?

You can upgrade your ticket by calling us in advance & paying the difference.

 

Can disabled passengers travel?

Our health & safety regulations states that disabled passengers are able to travel providing they are travelling with a carer & are able to step into the vessel unaided or with the support of their carer. Wheelchairs & pushchairs can be left at the owners risk on the pier where boarding takes place. You can view our full access statement here – https://www.thamesribexperience.com/thames-rib-experience-access-statement/

 

Is there storage at the Pier locations?

We do not have any storage facilities at the pier & for security reasons, we cannot look after possessions. However, bags no bigger than hand luggage size can be taken on board with you and stored under your feet.

 

Toilet Facilities

There are no toilet facilities at the pier however, there are public toilets in the vicinity that cost 50p.

 

Expired voucher

If your voucher has expired, providing it is within 3 months of the expiry date you can pay a £25.00 administration fee to reactivate it by 3 months.

 

Alcohol policy

We operate a very strict no alcohol/drug policy & any persons under the influence will not be permitted to travel.

 

Can I take my own Photos?

Your own photos can be taken at your own risk. On-board Shots will be taken by ourselves & high-speed shots are taken by our photographer & will be available for purchase at the pier after the tour.

 

Do I have to print my ticket?

If you are unable to print your ticket you can present your email showing your booking ID on your phone.

 

Parking

There are parking meters in the vicinity of Embankment Pier however spaces are limited / there are car public parks at both Tower Hill & North Greenwich (O2) charges apply.

 

Can I choose where to sit?

Yes you choose your own seats once on board, but no pre-seat choices can be accommodated. Passengers are not boarded on a first come first serve basis.

 

What is the maximum capacity on board?

Each vessel seats a maximum of 12 passengers. You will be joined by 2 crew members which will be your tour guide & skipper.